Returns & Exchanges

At Fesler USA, we stand behind the quality of our American-made products and want to ensure you are completely satisfied with your purchase. If a component does not meet your expectations, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all hardware and documentation are included, and clearly mark the RMA number on the outside of the box.

• 3.
  Ship the Item

  Send your package back to our manufacturing facility using a trackable shipping method; please note that return shipping costs are the responsibility of the customer unless the item is defective.

• 4.
  Inspection and Refund

  Once our team inspects the returned goods to confirm they are in new, uninstalled condition, we will process your refund or exchange within 5-7 business days.